Frequently Asked Questions


1. Who are Conect?

Conect are a family owned and operated business in Melbourne Victoria. Conect first started operating in
July 1987 and currently employs over 30 staff in 2 locations. Conect is primarily an importing business of products
to the signage, print, display and heat transfer markets and strives to provide branded solutions that are reliable,
cost effective and meet our customer’s needs and expectations.

2. Lead times and freight costs.

a.       Conect Enterprises provides delivery all over Australia with fast & efficient turn around times.
We will endeavour to ship most orders the same day in Victoria if completed and submitted by 12 noon.

b.      Conect prefers to use Star Track Express, Couriers Please or Australian Air Express as its preferred freight providers.
We will confirm our method of transport when we confirm your order has been sent so you can track your order.

 To view delivery times and costs based on location, click here.

3.  What forms of payment can I use online? 

Conect is pleased to offer payment by MasterCard, Visa, or PayPal.  
A 1.5% credit card fee is payable and this will calculate in the shopping cart.

 4.  Can I collect my order from one of your branches?

Yes, Conect is pleased to offer customers the opportunity to collect goods from either of our branches.
Please select this option when checking out and we will contact you via email or phone to confirm the availability of
that item from that particular location.  Please allow up to 3 hours for a customer service representative to contact
you during business hours.

 5. Can I cancel my order?

Once your order is completed online it can not be changed or cancelled. You may return goods to
Conect for a credit, if you notify us within 7 working days of your order. The return will be subject to a 10% restocking Fee.

 6. Why do you charge a re stocking fee?

Conect prides itself on providing a high level of customer service excellence. The Re-stocking fee contributes
partially to the covering the cost of restocking, handling, freight and administration expense.  We recommend
choosing your items carefully and ensuring they are suitable for your application prior to purchase.

If you require assistance with your purchase please call us on 1300 364 687.

7. What if my goods do not arrive?

Conect provides an expected delivery time for each metro and regional part of Australia.
You can track the progress of your order using the tracking number that has been sent to you via email on the
day your goods have been sent. If your order hasn’t arrived in the time mentioned please call us on 1300 364 687
so that we may lodge a delivery inquiry on your behalf.

8. Is it secure to enter my credit card details?

Yes, we take website and credit card security very seriously and always endeavour to
provide a secure safe platform from which to conduct online transactions. Conect Enterprises uses the
SSL Certificate with extended verification which encripts information as it is transmitted over the internet.  
This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other
computers are unable to decipher the information, ensuring privacy and security.

9. How do I contact for customer service for advise and help with my order?

Our customer service centre is open between 8:30am and 5pm Monday to Friday.
We endeavour to reply to all customer queries with in 24 hours.

We can be contacted during business hours on 1300 364 687 or via email orders@conect.net.au

10. Where are my goods being shipped from?

Conect Enterprises is based in Melbourne Victoria and all online goods are generally sent from our
Carrum Downs warehouse except in the case of account customers who may have pre selected to receive

goods from another warehouse. Conect will  generally send orders directly and does not rely on any 3rd party warehousing.
From time to time we may ask a supplier to send goods on our behalf to speed up turn around times if we are out of stock.

11. What if I order the wrong stock?

Conect recommends that all customers clearly check their purchase upon arrival to ensure they have
received the correct items. In the event that you discover you have ordered the wrong product or the wrong size
please apply for these goods to be exchanged using our online return request form. All items ordered in error will
incur a 10% restocking fee to cover the cost of freight and collection. We will be unable to re ship the goods until the
goods ordered in error are returned.

12. What if I get sent the wrong product?

Conect recommends that all customers clearly check their purchase upon arrival to ensure they
have received the correct items. In the event you have received the incorrect product please contact
our customer service dept orders@conect.net.au
 or phone 1300 364 687 so that we may arrange to collect your
goods and send out the correct ones.

13. How long does it take for goods being returned to be collected?

Conect will process goods for return form with in 24 hours and arrange for our preferred courier to collect the goods.
Once the goods are returned we will arrange to send out the correct items. Please refer to our lead time table as
return of goods will take the same amount of time as it took to ship the goods to you.

14. How long does it take for refunds to be given?

We will use reasonable endeavours to process your refund within five (5) Business Days once your goods
have been returned to our warehouse. Receipt of your refund will depend on the period of time it takes your
financial institution to finalise the refund.

15. What if I’m not sure what I need to buy?

Conect’s website has been designed to be easy to navigate so that you can easily find the product you are looking for.
If you’re not sure of what product you should purchase for your application trying typing your application into our
search field for a list of key words and products. Many products have tags that will assist you to choose the right product
for your application. Alternatively try minimising your search by brand or price to get a more specific list of products.

16. What if I have a large order or bulk requirement?

Conect is pleased to review your specific needs for a one off large order or an ongoing project requirement.
Please contact our customer service department
orders@conect.net.au or phone 1300 364 687
to discuss your specific requirements. Currently we do not offer substrates such as Composite Panel
or fluteboard etc online however we may certainly assist you via phone or email on these products.

17. What if I want to apply for a 30 day Trading Account?

Customers who will spend $500 per month and above can consider applying for a 30 day trading account with Conect.
This is strictly subject to approval only. Call Conect Enterprises on 03 8773 4100 for more information. Customers without credit terms will still
be able to purchase online and order history and popular products will be retained for orders placed online only.

18. How can I keep track of my purchases and my popular products?

One of the great new features of purchasing online with Conect is the ability to have your information
stored securely with your own chosen user name and password.  Once registered you will be able to view your last
transactions, your popular products and view copies of invoices. This is ideal if you want to purchase regularly from
Conect and wish to have greater convenience of products you have purchased previously.
Conect treats your privacy seriously. For information about how we store your information please view our privacy policy.

19. What if I need technical support?

Conect will often publish technical information on its website when supplied by the manufacturer.
We also have a list of Technical FAQ’s available on our website.

Should you require more technical assistance outside of this we can offer phone support over the phone for a cost.  
Technical Support is charged at $30 per 15 minute block. Please email details of your technical needs and we will
respond with an indication on time needed to assist you. Credit card details will need to be provided at the start of the
call and a final cost will be provided at the end of the call.

20. What if I have a complaint?

At Conect we value your feedback. Service is the back bone of our entire business and if we have not met
your expectations for any reason we would like to hear about it so we can improve our business.

Please send you’re complaint or feedback to our owner directly:
Mrs Pam Coniglio, Conect Enterprises, PO Box 8212 Carrum Downs Vic 3201 or via our feedback form.

21. Why don’t some hardware items have prices?

Some of our hardware products have various options and additions that may affect the final price.
At Conect we want to understand and provide you with the best solutions possible, we ask that you contact us
for more information first so that we can tailor a solution to suit your needs.

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